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Friction In Digital Banking Is A Feature, Not A Bug

Friction In Digital Banking Is A Feature, Not A Bug


Published on 2024-12-27 09:20:48 - Forbes
  Print publication without navigation

  • In an industry where trust and responsibility are everything, the right amount of friction ensures that the customer understands the gravity of each decision.

The article from Forbes Business Council, titled "Friction In Digital Banking Is A Feature, Not A Bug," argues that what is often perceived as friction in digital banking can actually be beneficial. It suggests that certain frictions are intentionally designed to enhance security, ensure compliance, and improve user experience. For instance, multi-factor authentication, while adding steps to the login process, significantly reduces fraud. Similarly, mandatory reviews before large transactions or account changes protect users from potential errors or unauthorized activities. The article posits that these frictions, when implemented thoughtfully, can foster trust, reduce risk, and ultimately lead to a more secure and user-friendly banking environment. It emphasizes the importance of balancing convenience with necessary security measures to create a robust digital banking experience.

Read the Full Forbes Article at:
[ https://www.forbes.com/councils/forbesbusinesscouncil/2024/12/27/friction-in-digital-banking-is-a-feature-not-a-bug/ ]
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