Business & Finance
Fri, February 20, 2009Thu, February 19, 2009Wed, February 18, 2009Tue, February 17, 2009Mon, February 16, 2009Fri, February 13, 2009Thu, February 12, 2009Wed, February 11, 2009Tue, February 10, 2009Mon, February 9, 2009CompuCredit: CompuCredit Earns Honors for Customer Service Training, Places in Top 25 Within Training Magazine's "Top 125&
Published in Business and Finance on Friday, February 13th 2009 at 13:49 GMT, Last Modified on 2009-02-13 13:50:04 by Market Wire
ATLANTA, GA--(Marketwire - February 13, 2009) - CompuCredit Corporation (
The annual competition evaluates a variety of data on organizational learning programs and ranks organizations that excel at human capital development. Company rankings are based on many factors such as financial commitment, training programs offered, metrics measured, and methods of evaluation.
CompuCredit placed 24th in the overall rankings and was recognized in particular for its New Hire Training program for Customer Service Representatives (CSR) at domestic and offshore locations. This four-week program includes orientation, policy and procedures training, and soft skills development. Learning is reinforced with activities such as mock calls, case studies, and side-by-side coaching.
"We are delighted to be recognized as a leader in training and development," said John DeMonica, Senior Vice-President, Director of Operations. "Our training personnel design and deliver the highest level of customer-service training for our employees, who in turn provide excellent service to CompuCredit's customers." DeMonica noted that the results of internal customer satisfaction surveys routinely support the quality of the company's training, and further validate CompuCredit's continuing commitment to its customers.
CompuCredit provides several levels of training/coaching for employees who interact with its customers. As new hires, each employee attends a four-week course to learn customer-focused service techniques, systems/applications, policies/procedures and all product information. On an ongoing basis, each employee is monitored and coached on a weekly to monthly basis; focusing on his/her quality score, customer interaction and call handling feedback. Bi-weekly, CSRs receive a "Weekly Update" consisting of new product information, system enhancements, policy/procedure changes and areas of opportunity. The training is followed by a quiz to ensure understanding of the information. Self-paced training is also available on CompuCredit's corporate intranet, which includes multiple job aids and training materials.
About CompuCredit Corporation
CompuCredit Corporation is a specialty finance company and marketer of branded credit cards and related financial services. CompuCredit provides these services to consumers who are underserved by traditional financial institutions. Through corporate and affinity contributions focused on the underserved and un-banked communities, CompuCredit also uses its financial resources and volunteer efforts to address the numerous challenges affecting its customers. For more information about CompuCredit, visit [ www.compucredit.com ].
