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Digital Assistants In CX: An Improvement For Businesses And Consumers

The article from Forbes Technology Council, published on May 28, 2025, discusses the transformative impact of digital assistants on customer experience (CX) for both businesses and consumers. Digital assistants, powered by advanced AI, are enhancing customer interactions by providing personalized, efficient, and round-the-clock service. For businesses, these tools reduce operational costs, increase customer satisfaction, and provide valuable data insights for improving products and services. Consumers benefit from quicker resolutions to their queries, tailored recommendations, and a seamless omnichannel experience. The article emphasizes that as digital assistants continue to evolve, they will play an increasingly crucial role in shaping the future of customer service, making it more responsive and user-centric.

Read the Full Forbes Article at:
[ https://www.forbes.com/councils/forbestechcouncil/2025/05/28/digital-assistants-in-cx-an-improvement-for-businesses-and-consumers/ ]