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UK Express Parcels Sector Faces Crisis

  //business-finance.news-articles.net/content/202 .. 2/23/uk-express-parcels-sector-faces-crisis.html
  Published in Business and Finance on Monday, February 23rd 2026 at 5:32 GMT by The Independent
      Locales: England, Not Specified, UNITED KINGDOM

London, UK - February 23rd, 2026 - The UK's express parcels delivery sector is facing mounting pressure, with the potential collapse of Smiths News and the recent near-failure of Tuffnells Parcels Express sparking fears of a systemic crisis. Shares in Smiths News plummeted today following a stark warning regarding a potential GBP36 million deficit in its pension scheme, adding to the growing anxieties surrounding the financial health of crucial logistics firms.

Just weeks after Tuffnells was rescued from the brink by a last-minute GBP120 million investment from private equity firm ECI, the troubles at Smiths News highlight a deep-seated vulnerability within the industry. While the Tuffnells deal offered temporary relief, industry experts are warning that this is merely a bandage on a far more significant wound - a fundamentally unsustainable business model.

"The express parcels sector is facing a perfect storm," explains Neil Wilson, chief market analyst at Markets.com. "A confluence of factors - persistent labour shortages, crippling inflation, and, crucially, unsustainable contract structures - are relentlessly squeezing margins. We've already witnessed a couple of high-profile near-collapses, and the risk of a domino effect is very real if these conditions persist."

Smiths News, responsible for distributing newspapers and magazines to retailers across the nation, has been grappling with its pension liabilities for years. Despite ongoing consultations aimed at addressing the shortfall, the company acknowledges the significant potential for a substantial financial burden. This situation is particularly concerning given the relatively low margins inherent in newspaper and magazine distribution, making it difficult to absorb such a large pension obligation.

The Tuffnells saga serves as a stark illustration of the pressures facing the sector. As one of the UK's largest independent parcel delivery companies, its near-collapse in December sent shockwaves through the industry. The ECI rescue provided a lifeline, but the firm now faces the challenge of restructuring and adapting to a fiercely competitive market. The reliance on short-term contracts, frequently with razor-thin profit margins, proved unsustainable in the face of rising fuel costs, wage demands, and operational expenses.

However, the issues are far from isolated to Smiths News and Tuffnells. Major players like DPD and Hermes (now known as Evri) have also publicly acknowledged feeling the strain. An anonymous industry insider stated, "The entire sector is built on a model that simply isn't viable long-term. Margins are consistently eroded by escalating costs, and the prevalence of short-term contracts leaves companies vulnerable to sudden shifts in demand and economic pressures."

The root of the problem lies in the relentless price competition fuelled by the rise of online retail. Consumers have become accustomed to incredibly low delivery costs, and retailers, in turn, demand equally low rates from logistics providers. This pressure trickles down the supply chain, forcing companies to cut corners and operate on increasingly thin margins. The pandemic saw a surge in demand for parcel delivery services, but this has normalised, leaving companies overextended and facing excess capacity.

Furthermore, the "gig economy" model, prevalent in parts of the sector, has come under increasing scrutiny. While offering flexibility, it often results in precarious employment conditions and contributes to the labour shortages currently plaguing the industry. Attracting and retaining qualified drivers and warehouse staff is becoming increasingly difficult, driving up labour costs and impacting service reliability.

Calls are growing for government intervention to address the underlying issues. Industry bodies are urging policymakers to investigate the health of the express parcels sector and explore potential support mechanisms. This could include reforms to contract regulations, ensuring fairer terms for logistics providers, or providing financial assistance to help companies invest in infrastructure and improve working conditions. However, the prospect of government bailouts remains controversial, with concerns about creating a moral hazard and distorting the market.

Without decisive action, the future of the UK's express parcels delivery sector remains uncertain. The current trajectory suggests further consolidation, potential failures, and ultimately, higher delivery costs for consumers. The situation demands a comprehensive review of the industry's operating model and a collaborative effort between government, businesses, and stakeholders to ensure a sustainable and resilient future for this vital component of the UK economy.