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Many businesses are thinking twice on using AI bots

Companies and customers want to keep humans in customer service
The article from TechRadar discusses a survey conducted by Tidio, revealing that a significant number of businesses are reconsidering their use of AI bots due to concerns over data privacy and the potential for AI to produce inaccurate or biased information. The survey found that 40% of businesses have either reduced their use of AI bots or stopped using them altogether, with many citing the risk of data breaches and the negative impact on customer trust as primary reasons. Additionally, the article highlights that while AI bots can enhance customer service and operational efficiency, the challenges associated with ensuring data security and maintaining the accuracy of AI-generated responses are prompting businesses to explore alternative solutions or to invest in more robust AI systems that can mitigate these risks.

Read the Full TechRadar Article at:
https://www.techradar.com/pro/many-businesses-are-thinking-twice-on-using-ai-bots

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