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United's CEO proclaims the budget airline model is dead and argues they 'screw the customer'

The airline also announced a partnership with JetBlue allowing customers to share perks and miles between the airlines.
In an article published on May 31, 2025, by Fortune, United Airlines CEO Scott Kirby declared the budget airline model as "dead," asserting that it no longer serves the interests of customers or the industry. Kirby criticized budget airlines for their "screw the customer" approach, which he believes has led to declining passenger satisfaction and unsustainable business practices. He emphasized United's commitment to a premium service model, focusing on enhancing customer experience through better amenities, more reliable service, and higher quality in-flight offerings. Kirby's comments come amidst a broader industry shift towards prioritizing customer satisfaction over cost-cutting measures, reflecting changing consumer expectations and market dynamics.

Read the Full Fortune Article at:
[ https://fortune.com/2025/05/31/united-ceo-budget-airline-model-dead-screw-customer/ ]