US friction casts pall over local call centres

Show Business and Finance Publications

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[ Wed, Mar 26th ]: Moneycontrol

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[ Tue, Mar 25th ]: Investopedia

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[ Tue, Mar 25th ]: Reuters

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[ Mon, Mar 24th ]: WRAL

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Sun, March 23, 2025

[ Sun, Mar 23rd ]: TheStreet

[ Sun, Mar 23rd ]: Reuters

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[ Sun, Mar 23rd ]: MiBolsilloColombia

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[ Sun, Mar 23rd ]: BusinessLIVE

US friction casts pall over local call centres

[ Sun, Mar 23rd ]: BusinessTech

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Sat, March 22, 2025

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[ Sat, Mar 22nd ]: nation

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[ Sat, Mar 22nd ]: TheStreet

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[ Sat, Mar 22nd ]: Reuters

Coty sells its stake in Kim Kardashian's beauty brand to SKIMS

[ Sat, Mar 22nd ]: Bloomberg

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[ Sat, Mar 22nd ]: CNET

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[ Sat, Mar 22nd ]: Cryptopolitan

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[ Sat, Mar 22nd ]: MarketWatch

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[ Sat, Mar 22nd ]: Newsweek

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[ Sat, Mar 22nd ]: CNBC

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US friction casts pall over local call centres

//business-finance.news-articles.net/content/202 .. friction-casts-pall-over-local-call-centres.html

Published in Business and Finance on Sunday, March 23rd 2025 at 3:01 GMT by BusinessLIVE
^{🞛 This publication is a summary or evaluation of another publication 🞛 This publication contains editorial commentary or bias from the source}

Meeting ambitious growth targets requires calm diplomatic waters, warns Business process outsourcing industry association

The article from BusinessLive discusses the challenges faced by South African call centers due to increasing friction between the US and South Africa. The US has raised concerns over South Africa's foreign policy, particularly its stance on the Russia-Ukraine conflict, which has led to potential economic repercussions. This tension threatens the lucrative business process outsourcing (BPO) sector in South Africa, which benefits from cost advantages and a skilled English-speaking workforce. The article highlights that the US is South Africa's second-largest trading partner, and any trade restrictions or sanctions could significantly impact the call center industry. There's mention of a possible review of South Africa's eligibility for the African Growth and Opportunity Act (Agoa), which could further complicate trade relations. Local call center operators are worried about losing business as American companies might look elsewhere for outsourcing if geopolitical tensions escalate.

Read the Full BusinessLIVE Article at:
[ https://www.businesslive.co.za/bt/business-and-economy/2025-03-23-us-friction-casts-pall-over-local-call-centres/ ]

Publication Contributing Sources

BusinessLIVE

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US friction casts pall over local call centres