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Are Rivian's EVs Becoming a Jekyll-and-Hyde Story? Here's What You Need to Know.

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  • 🞛 This publication is a summary or evaluation of another publication
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Recently, Consumer Reports released two studies that showed Rivian was a bit of Jekyll and Hyde, as it took the top rank on one and dead last on the other.
The article from Yahoo Finance discusses the dual nature of Rivian's electric vehicles (EVs), likening them to the character Jekyll and Hyde due to their performance variability. Rivian, an American electric vehicle startup, has been praised for its innovative approach and high-quality EVs, particularly the R1T truck and R1S SUV, which offer impressive range, performance, and off-road capabilities. However, the article highlights significant issues with reliability and customer service. Owners have reported numerous problems ranging from software glitches to hardware failures, leading to extended periods where vehicles are out of service. This has resulted in a mixed reputation where the vehicles are celebrated for their potential and capabilities but criticized for their real-world reliability and the company's customer support. The piece also touches on Rivian's efforts to address these issues through software updates and improved customer service, but notes that the path to consistent quality and customer satisfaction remains challenging.

Read the Full YAHOO!Finance Article at:
[ https://finance.yahoo.com/news/rivians-evs-becoming-jekyll-hyde-100800168.html ]