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TELUS International Reports Strong 2024, Eyes 2025 Tech Investment

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  Published in Business and Finance on Tuesday, January 20th 2026 at 20:46 GMT by Business Wire
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Vancouver, BC - January 21, 2026 - TELUS International (NYSE and TSX: TIXT) is entering 2025 on a strong footing, following a year of stable operating and financial performance in 2024, according to recent reporting. While specific financial details remain unpublished in the initial announcement released in February 2025, the company's leadership has indicated a continued focus on technology investment and strengthening customer relationships to drive future growth. This positions TELUS International as a key player in the evolving digital experience innovation landscape.

The company, a leading global provider of digital experience innovation, revealed its fourth quarter and full-year 2024 results, demonstrating resilience and adaptability in a dynamic market. While the complete financial report is not currently available, the highlights released paint a picture of a business prioritizing strategic expansion and solid client partnerships.

Key Takeaways from 2024 and Outlook for 2025

• Stable Foundation: TELUS Digital's performance in 2024 underscored the stability of its operations and finances. This is particularly noteworthy given the continued economic uncertainties experienced globally.
• Digital Capabilities Surge: A significant area of growth has been within the company's digital capabilities. Specific focus areas include cloud-based solutions, robust cybersecurity services, and advancements in data analytics and Artificial Intelligence (AI). This indicates TELUS Digital is actively investing in high-growth, future-proof technologies.
• Customer-Centric Approach: TELUS International emphasizes the crucial role of strong customer relationships. The continued nurturing and expansion of these relationships remains a cornerstone of their growth strategy, suggesting a commitment to long-term value rather than short-term gains. The company appears to be successfully leveraging existing relationships to secure new projects and opportunities.
• 2025 Investment & Innovation: Looking ahead, TELUS' outlook for 2025 centers on significant ongoing investment in technology and innovation. This commitment suggests TELUS Digital is not content to rest on its laurels and is actively preparing for future market trends and client demands. Speculation within the industry points towards potential expansion of AI-powered solutions for customer service and automation, which would align with this investment focus.

Industry Context & Competitive Landscape

The digital experience innovation market is fiercely competitive, with companies vying for a piece of a rapidly expanding pie. Companies like Accenture, Cognizant, and Publicis are also key players, offering similar services. TELUS International's advantage lies in its deep roots within the broader TELUS infrastructure and its ability to offer integrated solutions. The company's commitment to cloud, security, and data & AI also aligns with the areas where businesses are currently prioritizing investment. The rising importance of data privacy and security is a key driver, suggesting increased demand for TELUS Digital's cybersecurity offerings.

What to Expect in the Full Financial Report

While the initial announcement provides a high-level overview, the full financial report, expected to be released shortly, will contain vital details. Investors and analysts will be keenly examining key metrics such as revenue growth, adjusted EBITDA (Earnings Before Interest, Taxes, Depreciation, and Amortization), net income, and margins. Any commentary regarding specific client wins or project expansions will also be closely scrutinized. Further insight into the composition of revenue streams across different service offerings will also be important to understanding the company's strategic direction.

Analyst Commentary

Industry analysts have noted that TELUS International's stable performance in 2024, coupled with its ambitious 2025 outlook, suggests a well-managed and strategically focused company. The emphasis on digital capabilities, particularly AI and data analytics, is seen as a critical differentiator in a crowded market. The success of TELUS International will hinge on its ability to execute its investment strategy and continue to strengthen its customer relationships amidst increasing competition and evolving client needs. Many expect to see increased emphasis on ethical AI deployment and responsible data handling in future communications from the company.