N@N

Allegheny Power is Best in Northeast Region for the Sixth Consecutive Year

^{Published on 2010-10-28 08:00:51 - Market Wire}
 

GREENSBURG, Pa.--([ BUSINESS WIRE ])--Allegheny Power, the electric delivery business of Allegheny Energy, Inc. (NYSE:AYE), remains number one in customer satisfaction among utilities in the northeastern United States, according to TQS Research. The recent recognition marks the sixth consecutive year large commercial and industrial customers have rated Allegheny Power the regiona™s top performer.

"Allegheny Energy does one of the best jobs in the nation at determining what its largest customers want on an individual basis and then doing everything possible to meet those needs."

Allegheny also ranks in the top quartile and tenth out of the 60 largest investor-owned utilities in the nation. This acknowledgement reflects the companya™s dedication to maintaining strong relationships with its customers and providing excellent customer service. The ranking includes seven criteria: price, reliability, energy-efficiency programs, power quality, account representative performance, handling inquiries, and image.

Rodney Dickens, President of Allegheny Power, said, aWe are very proud of the consistently high level of quality customer service our employees provide and will continue to look for ways to improve each and every year.a

According to Joe Ellis, President of TQS Research, aAllegheny Energy does one of the best jobs in the nation at determining what its largest customers want on an individual basis and then doing everything possible to meet those needs.a

TQS Research, Inc. specializes in business-to-business research among the largest energy users in the United States.

Allegheny Energy

Headquartered in Greensburg, Pa., Allegheny Energy is an investor-owned electric utility with total annual revenues of over $3 billion and more than 4,000 employees. The company owns and operates generating facilities and delivers low-cost, reliable electric service to over 1.5 million customers in Pennsylvania, West Virginia and Maryland. For more information, visit our Web site at [ www.alleghenyenergy.com ].