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Why 2026 Will Be A Big Year For AI In Business Finance

Digital Assistants In CX: An Improvement For Businesses And Consumers

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          🞛 This publication is a summary or evaluation of another publication 🞛 This publication contains editorial commentary or bias from the source
The way customers interact with businesses is set to undergo a seismic shift in the second half of the decade.
The article from Forbes Technology Council, published on May 28, 2025, discusses the transformative impact of digital assistants on customer experience (CX) for both businesses and consumers. Digital assistants, powered by advanced AI, are enhancing customer interactions by providing personalized, efficient, and round-the-clock service. For businesses, these tools reduce operational costs, increase customer satisfaction, and provide valuable data insights for improving products and services. Consumers benefit from quicker resolutions to their queries, tailored recommendations, and a seamless omnichannel experience. The article emphasizes that as digital assistants continue to evolve, they will play an increasingly crucial role in shaping the future of customer service, making it more responsive and user-centric.

Read the Full Forbes Article at:
[ https://www.forbes.com/councils/forbestechcouncil/2025/05/28/digital-assistants-in-cx-an-improvement-for-businesses-and-consumers/ ]