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Business Talk - Standard Bank's Thandiwe Legwaila reveals how AI is reshaping digital banking

The article from BusinessTech discusses how Standard Bank is leveraging artificial intelligence (AI) to transform digital banking, as explained by Thandiwe Legwaila, the bank's head of digital and ecommerce. AI is being utilized to enhance customer experience through personalized services, improve operational efficiency, and strengthen security measures. Legwaila highlights that AI helps in understanding customer behavior to offer tailored financial products, automates routine tasks to reduce human error and increase speed, and uses machine learning to detect and prevent fraud in real-time. Additionally, AI-driven chatbots and virtual assistants are becoming more sophisticated, providing 24/7 customer support, which not only improves service delivery but also allows human staff to focus on more complex customer needs. The integration of AI into banking operations is seen as a strategic move to stay competitive in an increasingly digital financial landscape.

Read the Full businesstech.co.za Article at [ https://businesstech.co.za/news/banking/801031/business-talk-standard-banks-thandiwe-legwaila-reveals-how-ai-is-reshaping-digital-banking/ ]