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Northern Trust awarded highest accreditation by Investor in Customers


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LONDON--([ ])--Northern Trust (Nasdaq: NTRS) announced today that its UK transfer agency team has been awarded a three star accreditation by Investor In Customers (IIC) for providing exceptional client service.

"We are delighted to receive this recognition for client service provided by our UK transfer agency team"

The accreditation, which is the highest offered by IIC, recognises companies which offer an exceptional level of client service and is the only award basedentirely on client and employee feedback. Northern Trustas overall score also placed it within the top 10 of all companies assessed.

aWe are delighted to receive this recognition for client service provided by our UK transfer agency team,a said Paul Harwood, head of UK transfer agency. aClient service is at the heart of everything we do at Northern Trust, and we are proud to hold this accreditation as a standard upon which to continue to build and develop the service we provide to our clients and their distinct investor groups. We provide services to retail investors, financial advisers, and institutions and this award is evidence that our processes and communications are working well at all levels, and making our clientsa lives easier.a

Investor in Customers Ltd was established in 2006. The company carries out independent assessments for organisations to establish the strength of their customer relationships and offer a unique award for customer service excellence at three levels, with three stars as the highest accreditation. The methodology and process used in award assessments has been developed following extensive academic research in the field of customer relationships and rigorous, practical testing with over 35,000 respondents since 2007.

aNorthern Trust scored particularly well in the topic atreating customers fairlya with a score of 9.31 out of 10 as well as in customer loyalty where a score of 9.01 out of 10 was attained,a said Neil Craig, managing director at IIC. aThis customer loyalty score is particularly high and has rarely been seen in an assessment.a

aWe are delighted with the high level of service we have received from the UK transfer agency team,a said Mark Friend, managing director, operations, at Premier Asset Management. aNorthern Trust and Premier share a similar client service ethos and this has been one of the key factors in the extension of our relationship with Northern Trust.a

Northern Trustas transfer agency service provides clients with a multi-jurisdictional, multiple product, single platform solution. In addition, Northern Trust provides comprehensive web reporting to all its clients and online access to investor information for transfer agency clients has recently been extended to their underlying financial advisers, nominees and third party fund distributors across Europe.

About Northern Trust

Northern Trust Corporation (Nasdaq: NTRS) is a leading provider of investment management, asset and fund administration, banking solutions and fiduciary services for corporations, institutions and affluent individuals worldwide. Northern Trust, a financial holding company based in Chicago, has offices in 18 U.S. states and 16 international locations in North America, Europe, the Middle East and the Asia-Pacific region. As of September 30, 2011, Northern Trust had assets under custody of US$4.1 trillion, and assets under investment management of US$644.2 billion. For more than 120 years, Northern Trust has earned distinction as an industry leader in combining exceptional service and expertise with innovative products and technology. For more information, visit [ www.northerntrust.com ].

Northern Trust Corporation, Head Office: 50 South La Salle Street, Chicago, Illinois 60603 U.S.A, incorporated with limited liability in the U.S.

The Northern Trust Company, London Branch (reg. no. BR001960), Northern Trust Global Investments Limited (reg. no. 03929218) and Northern Trust Global Services Limited (reg. no. 04795756) are authorised and regulated by the Financial Services Authority.

The material within and any linked material accessed via this communication is directed to eligible counterparties and professional clients only and should not be distributed to or relied upon by retail investors. For Asia-Pacific markets, it is directed to institutional investors, expert investors and professional investors only and should not be relied upon by retail investors.

  • Northern Trust (Guernsey) Limited, Northern Trust Fiduciary Services (Guernsey) Limited, and Northern Trust International Fund Administration Services (Guernsey) Limited are licensed by the Guernsey Financial Services Commission.
  • Northern Trust International Fund Administrators (Jersey) Limited and Northern Trust Fiduciary Services (Jersey) Limited are regulated by the Jersey Financial Services Commission.
  • Northern Trust International Fund Administration Services (Ireland) Limited, Northern Trust Securities Services (Ireland) Limited and Northern Trust Fiduciary Services (Ireland) Limited are regulated by the Central Bank of Ireland.
  • Northern Trust Global Services Limited has a Netherlands Branch which is authorised and regulated in the Netherlands by De Nederlandsche Bank.
  • Northern Trust Global Services Limited has a Luxembourg Branch which is authorised and regulated by the Commission de Surveillance du Secteur Financier (CSSF).
  • Northern Trust Luxembourg Management Company S.A. is regulated by the Commission de Surveillance du Secteur Financier (CSSF).
  • Northern Trust Global Services Limited operates in Abu Dhabi as a Representative Office, Licence number 13/238/2008 which is authorised and regulated by the Central Bank of the United Arab Emirates.
  • The Northern Trust Company operates in Canada as The Northern Trust Company, Canada Branch which is an authorized foreign bank branch under the Bank Act (Canada). Trustee related services in Canada are provided by the wholly owned subsidiary The Northern Trust Company, Canada, an authorized trust company under the Trust & Loans Companies Act (Canada). Deposits with The Northern Trust Company and its affiliates and subsidiaries are not insured by the Canada Deposit Insurance Corporation.
  • Northern Trust operates in Australia as a foreign authorised deposit-taking institution (foreign ADI) and is regulated by the Australian Prudential Regulation Authority and the Australian Securities & Investments Commission (AFS Licence No: 314970).
  • The Northern Trust Company of Hong Kong Limited is a securities company regulated by the Securities and Futures Commission.
  • The Northern Trust Company has a Singapore Branch which is a foreign wholesale bank regulated by the Monetary Authority of Singapore.
  • The Northern Trust Company has a branch in China regulated by the China Banking Regulatory Commission.
  • Northern Trust Global Investments Japan, K.K. is regulated by the Japan Financial Services Agency.
  • Northern Trust Global Services Ltd (UK) Sweden Filial is Authorised by the Financial Services Authority and subject to regulation by the Finansinspektionen.
  • Northern Trust Global Investments Limited has a Netherlands branch which is authorised by the Financial Services Authority and subject to regulation in The Netherlands by the Autoriteit Financile Markten.
  • Northern Trust Global Investments Limited has a Sweden branch which is authorised by the Financial Services Authority and subject to regulation in Sweden by the Finansinspektionen.

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