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Fifth Third Bank's CIO On AI, Cloud And Customer-Centric Innovation

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As the CIO of Fifth Third Bancorp, Jude Schramm has been instrumental in steering the Cincinnati-based national banking institution through a major digital journey.
The article from Forbes, published on January 16, 2025, features an interview with Jude Schramm, the Chief Information Officer of Fifth Third Bank, discussing the bank's strategic focus on AI, cloud computing, and customer-centric innovation. Schramm highlights how AI is being integrated into the bank's operations to enhance customer experience, streamline processes, and drive innovation. He explains the shift towards cloud technology, which provides scalability, flexibility, and cost efficiency, allowing the bank to adapt quickly to market changes and customer needs. Additionally, Schramm emphasizes the importance of a customer-first approach in all technological advancements, ensuring that innovations directly address customer pain points and improve service delivery. The conversation also touches on the cultural shift within the bank towards embracing technology as a core component of its business strategy, fostering an environment where technology and business units collaborate closely to deliver value.

Read the Full Forbes Article at:
[ https://www.forbes.com/sites/peterhigh/2025/01/16/fifth-third-banks-cio-on-ai-cloud-and-customer-centric-innovation/ ]