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How to find a reliable auto shop, according to the Better Business Bureau

  //business-finance.news-articles.net/content/202 .. hop-according-to-the-better-business-bureau.html
  Published in Business and Finance on Sunday, September 14th 2025 at 18:43 GMT by USA Today
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How to Keep Your Wallet Safe When You Need a Mechanic

The September 14, 2025 edition of USA Today published a timely reminder for every car owner: the repair shop isn’t always the place you expect it to be. From surprise labor charges to unnecessary part replacements, mechanics can be a goldmine for opportunistic businesses. The article—titled “Avoid getting ripped off by a mechanic”—offers a clear, practical roadmap for steering clear of these pitfalls, drawing on real-world anecdotes, industry data, and expert advice from consumer‑advocacy groups.

1. Start With a Written Estimate

The piece opens with a simple rule that most people overlook: always get a written estimate before any work is started. The author explains that, while a quick verbal “that should cost a few hundred bucks” can be helpful in an emergency, the only document that holds you accountable is a signed, dated estimate that spells out exactly what will be done, the parts required, the labor hours, and the cost of each item.

The article cites a study from the Consumer Financial Protection Bureau (CFPB) that found that customers who receive a written estimate are 42 % less likely to end up with a bill that exceeds the initial scope of work. The writer reminds readers that estimates should be specific enough to cover any “extra services” the shop might try to add later—such as replacing an oil filter, a spark plug, or a timing belt.

2. Verify the Shop’s Reputation

Next, the article emphasizes the importance of checking a shop’s reputation. The writer points out that online review platforms such as Yelp, Google Business, and the Better Business Bureau can reveal red flags, while an AAA “Certified Repair Center” designation is a strong indicator that the shop follows industry best practices.

The article quotes a AAA spokesperson who notes that certified shops are required to have a licensed, insured mechanic, to follow a transparent billing system, and to keep a record of all repairs. The writer also recommends a quick phone call to the shop, asking to speak with a manager about their policies on diagnostics, warranties, and labor rates.

3. Understand the Labor Rates

Labor rates are one of the most common sources of inflated costs. The article explains that a typical labor rate in the United States ranges from $75 to $150 per hour, depending on the region and the shop’s expertise. The author advises readers to compare rates by looking at other local shops and by consulting the “average labor rates” published by the National Automobile Dealers Association (NADA).

A key piece of practical advice: if a shop quotes a labor rate that is far above the regional average, ask for an explanation. Is it because the mechanic is highly specialized? Does the shop use a different billing system that adds a markup? Understanding the reasoning behind a higher rate can help you decide whether the shop’s expertise is worth the extra cost.

4. Get a Second Opinion for Big Repairs

Large repairs, especially those that involve major components such as a transmission or an engine, can cost thousands of dollars. The article highlights that a second opinion is not just a luxury but a safeguard against being overcharged.

The writer shares a story of a reader who had her engine diagnosed at a local shop and was told that the cylinder head would need to be replaced at a cost of $5,000. She took the same diagnostic test to a regional dealership, which found the head was fine and instead recommended a less expensive “cylinder head repair” kit that cost a quarter of the original estimate. The article underscores that most reputable shops will provide a diagnostic report that can be taken to a third party for review.

5. Watch Out for “Surprise Parts”

Many mechanics add parts that weren’t on the original estimate, claiming that they were “necessary” to avoid future problems. The article advises to be wary of this common tactic and to ask why a particular part is needed. A shop that can’t justify the necessity of a part should be treated with skepticism.

One tip from the article: keep a “parts list” that you create yourself, based on the original estimate. When the shop presents a new part, compare it to your list. If the new part is more expensive or not listed, ask the mechanic to explain the difference. In many cases, the shop might be offering a brand‑new part when a refurbished one would have sufficed, or they might be upselling a part that is not needed at all.

6. Check the Warranty on Parts and Labor

A reputable shop will offer a warranty on both parts and labor. The article reminds readers that a 30‑day or 1,000‑mile warranty is common for many routine repairs. If a shop can’t provide any warranty, that’s a red flag. The writer notes that a third‑party warranty provider, such as the “Car Care Alliance,” can also be a good resource if you’re dealing with a larger repair.

The article also warns against “no‑fault” warranties that only cover the shop’s own brand of parts, leaving the consumer on the hook if a third‑party part fails. Make sure the warranty is clear about what’s covered, the duration, and the conditions.

7. Use Your Insurance or Warranty Wisely

For drivers with manufacturer warranties or extended service plans, the article explains that many repairs can be covered fully or partially. The writer encourages readers to call their insurance or warranty provider first, to confirm what is covered and whether the shop is part of the approved provider list.

An anecdote in the article recounts a reader who had a routine oil change billed at $120, but after calling her insurance, she discovered that the oil change was covered under her auto insurance’s “maintenance” clause, saving her $120. That kind of proactive step can save a significant amount on routine maintenance.

8. Keep Detailed Records

Finally, the article stresses the importance of keeping a detailed log of all repairs. This includes written estimates, invoices, diagnostic reports, and any warranties. By maintaining a clear record, you can identify any billing errors or duplicate charges, and you’ll have documentation if a dispute arises.

Bottom Line

“Avoid getting ripped off by a mechanic” is more than a headline—it’s a practical set of guidelines that, when followed, can save you hundreds or even thousands of dollars. The article’s main take‑away is that a little vigilance and a few best‑practice habits can turn the potentially intimidating world of auto repair into a predictable and trustworthy experience. Whether you’re dealing with a routine oil change or a costly engine rebuild, the same principles apply: get a written estimate, check the shop’s reputation, understand labor rates, consider a second opinion, watch for unnecessary parts, ensure warranties, leverage insurance or warranty coverage, and keep meticulous records. Follow these steps, and you’ll be well‑armed against any attempts to overcharge or mislead you—ensuring your car stays on the road, and your wallet stays intact.