• Wed, January 8, 2025

by: TechRepublic

How to Pick the Right Omnichannel Contact Center

The "right" omnichannel contact center helps you create and track customer journeys. Here's a quick guide to help you decide between them.

by: Covers

Minnesota Restarts Sports Betting Debate Focused on 'Problems,' Not Perks

The debate about sports betting in Minnesota began again on Wednesday with a lot of talk about the bad and ugly parts of legal wagering.

by: Reuters

Four ESG finance topics for 2025

Executives' concerns for environmental, social and governance (ESG) factors seems in retreat by many measures. Banks have withdrawn from climate groups, companies are toning down diversity efforts, and boardroom demographics get a lower priority in director searches.

by: MSN

Government investments in failed tech ventures aren't a waste of taxpayer money

A common government strategy to increase prosperity in economically lagging regions is to provide financial assistance to technology-based businesses. This intervention is designed to address market failures that cause financial scarcity in such places.

by: KFGO

Democrats say US Senate Republicans rushing confirmation of Interior nominee Burgum

by: MSN

Infinity Fincorp closes $35 million round with $15 million from Jungle, Archerman

Infinity Fincorp, a Mumbai-based NBFC, has secured $15 million in funding from Jungle Ventures and Archerman Capital after RBI approvals in October 2024. With assets under management of Rs 1,100 crore,

by: Reuters

Jefferies' profit jumps on investment banking windfall

Jefferies Financial's profit more than tripled in the fourth quarter as the investment bank earned higher fees from advising on deals and underwriting activity remained strong, it reported on Wednesday.

by: MSN

Gold Moving East? Here's Why It Doesn't Matter | Phil Low

Phil Low, in a recent Liberty and Finance interview, argues that China's massive gold reserves pose little threat to the West.

by: MSN

Libra Daily Horoscope Today (Sept 23- Oct 22), January 9, 2025: Keep control over yourself!

Libra Money Horoscope Today Commercial matters will stabilize, and control over business will increase. Responsibilities will be fulfilled diligently, and you will receive attractive proposals while maintaining a brisk pace.
  • Thu, January 9, 2025

by: Oneindia

Srinivasa Chakravarthy Seethala: Transforming Data Warehousing Across Key Sectors

Srinivasa Chakravarthy Seethala, a distinguished Enterprise Data Architect, has been honored with the 2024 Global Recognition Award for his outstanding contributions to data warehousing modernization and data engineering excellence.

by: Tuko

Donald Kipkorir Sparks Reactions After Asking Govt to Print Money to Finance Public Expenditure

Nairobi lawyer Donald Kipkorir has sparked widespread reactions after suggesting that the Kenyan government should print money to finance public expenditure.

by: CoinDesk

XRP May Surge 40% as 'Trump Effect' Boosts Ripple Sentiment

A "descending triangle" pattern in technical analysis points to bigger gains for the top-performing major token.

by: Observer

An American Sovereign Wealth Fund Could Be the Missing Piece in Supporting Working Families

As sovereign wealth funds bloom from Singapore to Saudi Arabia, America watches from the sidelines. But the concept of a U.S. sovereign wealth fund could reshape our economy—fueling jobs, housing

by: Techopedia

Big Tech Stock Predictions for 2025: Winners & Losers

by: Reuters

China says flu cases show signs of easing, respiratory infections still rising

China's Center For Disease Control and Prevention (CDC) said on Thursday that while the rate of influenza virus in the country has shown signs of slowing, the overall cases of acute respiratory infectious diseases continued to rise.

by: CNET

Traveling This Winter? Here's How to Get TSA PreCheck for Free

If you want a higher tier travel credit card, you might consider a card that charges an annual fee that's lower than the credit it offers for TSA PreCheck, Global Entry or Nexus. While you technically won't be getting a membership for free, you could still save more than you would by buying the membership outright.

by: Kiplinger

California Fires: How to Recover Your Important Records

Having your tax records and other vital documents is important for claiming casualty loss deductions that can help with recovery.

by: cnbctv18

Top Stories | TCS Q3 largely in-line, SIP inflows hit a new record, '90-hour work week' uproar and more

From TCS's Q3 results, SEBI's new default rule, and L&T's work week controversy to mutual fund inflows and the Tirupati tragedy, here are the top stories making headlines today in 'Top 10@10'.

by: AOL

When you will earn miles on a flight and when you won't

If you miss your flight, or even if the flight is canceled, then you won't receive any frequent flyer miles. And if for some reason you're able to board the aircraft without having your boarding pass scanned, then you won't receive mileage credit.

by: Reuters

Global alcohol firms demand $466 mln from Indian state in payments row, sources say

Global alcohol companies such as Diageo, Pernod Ricard and Carlsberg are demanding unpaid dues of about $466 million from India's Telangana state, where Heineken suspended supplies this week in an unprecedented move,

by: AOL

Higher egg prices may extend far into 2025, and egg producers like Cal-Maine could benefit

According to the latest USDA report from mid-December, US egg production is down 4% year over year, with 3% fewer egg-laying hens. Per Datasembly, eggs are at their highest price since January 2023.

by: Reuters

Climate change shows 'claws' with rising costs for disasters, Munich Re says

Hurricanes, storms, floods and other natural disasters caused an estimated $140 billion in insured losses in 2024, up from 2023 and one of the costliest years on record, Munich Re said on Thursday.

by: cnbctv18

What are the different types of income that are taxable in India

Taxpayers are required to report the rental income they receive from a property or land. However, if they have taken a home loan for a property they are living in, then they can deduct the interest they are required to pay on the loan amount from their taxable income.

by: Forbes

A Leader's Guide To Navigating Meta's Deregulation Announcement

Meta's recent decision to deregulate its platform raises serious concerns about trust, safety, and professionalism in the digital ecosystem for leaders.

by: MSN

Gemini Daily Horoscope Today (May 21- June 20), January 10, 2025: Your lifestyle will remain attractive!

Gemini Money Horoscope Today You will prioritize capital investments and budgeting. Business conditions will remain stable, and you will stay focused on your goals. Investment matters will gain momentum.

by: Forbes

New CFPB Rule Keeps Medical Debt Off Credit Reports: What You Need to Know

Americans will no longer have to decide what's more important: Their health or their credit score. Finalized on January 7, a new rule from the Consumer Financial Protection Bureau (CFPB) prohibits cre

by: Reuters

Equinor extends Norway LNG outage by 10 days

Equinor has extended an ongoing outage at its Hammerfest LNG plant in Arctic northern Norway by 10 days to Jan. 19 as it continues to repair a failed compressor, the company said in a regulatory filing on Wednesday.

by: MSN

WSJ Crossword January 10 2025 Answers (1/10/25)

Our WSJ Crossword January 10, 2025 answers guide should help you finish today's crossword if you've found yourself stuck on a crossword clue. The Wall Street Journal Crossword is a well-known and respected puzzle that appeals to solvers looking for a challenging and thought-provoking experience.

by: Reuters

EBRD investments rise to record 16.6 bln euro in 2024

Investments made by the European Bank for Reconstruction and Development rose by 26% in 2024 to a record 16.6 billion euros ($17.1 billion) thanks to more projects in Ukraine and green financing, the lender said on Thursday.

by: Forbes

How AI Is Dialing Up Efficiency And Value In The Telecom Industry

AI is driving significant advancements in the telecommunications industry, improving network management, customer service, and operational efficiency.

by: MSN

"Did Private Equity Ruin Skiing?" Asks Finance Commentator

Commentators are discussing what the Park City ski patrol strike might say about the corporatization of skiing.

by: MSN

Libra Daily Horoscope Today (Sept 23- Oct 22), January 10, 2025: Maintain enthusiasm and morale!

Libra Money Horoscope Today The initial progress may be slow, but you will bring clarity to financial matters. Libra Career Horoscope Today Move forward with balance and harmony in your work and business.

by: Reuters

Oil prices extend losses on rising U.S. fuel inventories

Oil prices fell on Thursday, extending losses from the previous day, pressured by large builds in U.S. fuel inventories last week, though concerns over tighter supplies from OPEC members and Russia capped the decline.

by: Reuters

Shein aims for London IPO by mid-year, sources say

Online fast-fashion retailer Shein is aiming to list in London in the first half of the year, according to two sources with direct knowledge of the matter, assuming it gains regulatory approvals for the initial public offering.

by: MSN

German ex-finance minister pelted with shaving cream at campaign stop

Former German finance minister Christian Lindner was pelted with foam by a protester during a campaign appearance for his pro-business liberal Free Democrats (FDP) on Thursday. Lindner was hit in the face by what appeared to be a pie made from shaving foam,

by: MSN

How Walking Away From a $2.3 Million Job Led to Happiness and Fulfillment

It's a choice that few would make: leaving behind a seven-figure salary without a backup plan. Yet, for 44-year-old Khemaridh Hy, leaving a lucrative Wall Street career wasn't just a leap of faith - it was the start of a life filled with purpose and joy.

by: Reuters

Broker McGill offers property war reinsurance for Ukraine

Broker McGill and Partners has launched a commercial property war risk reinsurance programme for Ukraine, which it said on Thursday was the first of its kind since Russia's invasion of the country in Feb 2022.

by: Reuters

J&J pauses US rollout of Varipulse heart device after stroke reports

Johnson & Johnson said on Wednesday it has temporarily paused the rollout of its Varipulse heart device in the United States, citing an abundance of caution as the company investigates four reported stroke events.

by: MSN

New Mountain CEO Klinsky: Private equity has gone from a 'form of finance' to a 'form of business'

Steve Klinsky, founder and CEO of New Mountain Capital, joins CNBC's 'Squawk Box' to discuss expectations for private equity this year, dealmaking, and more.

by: MSN

Scorpio Daily Horoscope Today (Oct 23- Nov 21), January 9, 2025: Enthusiasm will keep your morale high!

Scorpio Money Horoscope Today You will strengthen control over financial matters and remain vigilant in business dealings. Scorpio Career Horoscope Today You will emphasize diligence and move forward with wisdom and coordination.

by: Reuters

Apollo to boost staffing for Japan and Asia wealth, top regional exec says

Apollo Global Management plans to expand in Japan and add staff to its Asia wealth business, its regional top executive said, as global investment firms pump more resources into the region to capitalise on a surge in deals and assets.

by: MSN

Discover 2 Under-the-Radar Aerospace Stocks Set for 2025 Growth

The aerospace sector had a strong 2024, but 2025 may be even stronger with lower interest rates, fuel costs, and less regulation under Trump's Presidency. During the year, aerospace giant Boeing Co. (NYSE: BA) suffered a number of challenges that hurt its reputation,

by: MSN

Gabbar Sitharaman Tax: Congress' fresh jab at FM, says new circulars are issued 90 months after GST rollout

Congress leader Pawan Khera terming GST as Gabbar Sitharaman Tax. He emphasized the negative effects on middle-class families and farmers, and noted that even after 90 months, new circulars are being introduced.

by: MSN

It's Open Season on the Washington Post

Ashley Parker, Michael Scherer, Josh Dawsey, Tyler Pager — have announced their departures from the paper in recent weeks, scoring jobs at the Post's rivals including The Atlantic and The Wall Street Journal.

by: MSN

Leo Daily Horoscope Today (July 23- Aug 22) January 9, 2025: You will increase harmony!

You will sharpen your focus, ensuring better financial standing. Leo Career Horoscope Today. You will progress in excelle

by: MSN

TVS Motor, PNB Housing, Radico Khaitan, JSPL, among 14 stocks with potential to double in three years: DAM Capital

The list of DAM Capital's 'Doubler Stocks' - stocks that it expects to double in three years- include Glenmark Pharmaceuticals, Sharda Cropchem, Strides Arcolab, Entero Healthcare Solutions, Greenlam Industries,

by: MSN

Budget 2025 income tax: Hike basic exemption limit to Rs 5 lakh and reduce tax rates, says EY

Finance Minister Nirmala Sitharaman is urged by EY to raise the basic income tax exemption limit from Rs 3 lakh to Rs 5 lakh and lower tax rates in the upcoming Budget 2025.

by: MSN

Indonesia is a 'hotspot' for Chinese companies in logistics, supply chain, SF group says

Indonesia's growing economy, coupled with a multilingual workforce and vast business opportunities over an archipelago of 15,000 islands, is a magnet for logistics companies from China, according to a leading Chinese courier company.

How to Pick the Right Omnichannel Contact Center

The "right" omnichannel contact center helps you create and track customer journeys. Here's a quick guide to help you decide between them.
The article from TechRepublic discusses the evolution and importance of omnichannel contact centers in modern customer service. It explains that an omnichannel approach integrates various communication channels like phone, email, chat, social media, and more, into a seamless customer experience. This integration ensures that customer interactions are consistent, personalized, and efficient across all platforms. The article highlights how businesses are moving away from traditional, siloed communication methods to omnichannel strategies to meet customer expectations for instant, context-aware service. It also touches on the technological advancements driving this shift, including AI and machine learning for better data analysis and customer insights, and emphasizes the benefits such as increased customer satisfaction, loyalty, and operational efficiency. Additionally, the piece notes the challenges involved, like the need for significant investment in technology and training, but underscores the competitive advantage gained by adopting an omnichannel strategy.

Read the Full TechRepublic Article at:
https://www.techrepublic.com/article/omnichannel-contact-center/